Refunds and Returns

At Next Level Swimming, we appreciate your orders. In the event that you need to initiate a return, kindly familiarise yourself with our comprehensive returns policy:

14-Day Satisfaction Guarantee: You are entitled to a 14-day window from the date of receiving your swimwear or merchandise to request a return.

Conditions for Eligibility:

  • The item must remain in its original, unworn, and unused condition.
  • Ensure the item is returned in its original packaging.
  • Retain the proof of purchase or receipt for streamlined processing.

Effortless Return Process:

  1. Send us a quick email at info@nextlevelswimming.co.uk to initiate a return, advising us of:
    • The name associated with the order
    • The order number (found on your email receipt)
    • The item being returned
    • Reason for return (briefly explain the reason for the return, e.g., sizing issue, defect, etc.)
    • Your preferred resolution (refund, replacement etc)

Approved Returns Procedure: Upon approval of your return request, you can expect an email with clear instructions on how to proceed with returning the item..

Damaged or Defective Items Protocol: Should you discover any defects, damages, or receive an incorrect item, please notify us straight away. We are committed to evaluating and rectifying the issue promptly. However, damages resulting from customer negligence will not be accepted for return.

Exclusions and Special Cases: Please be aware that returns are not accepted for sale items or swimming certificates.

Refund Procedure: Upon receiving and inspecting your return, we will promptly notify you regarding the approval or denial of the refund. If approved, a refund will be automatically processed to your original payment method. Keep in mind that financial institutions may require additional time to complete the refund process.

We want to make sure it is as easy as possible for you to buy with confidence. If you have any inquiries, feel free to contact us at info@nextlevelswimming.co.uk.

Make a splash this summer!

Summer Holiday Crash Course

Monday July 22nd – Friday July 26th
Monday July 29th – Friday August 2nd

8.30 – 11.30 (30 minutes/day for 5 days)

£75 per pupil